AFTER HOURS MAINTENANCE EMERGENCIES
SLCA offers a service for after hours emergency response for maintenance items that may not be able to wait until the next business day.
The after hours call center is open 7 days a week.
Monday - Friday: 4PM until 7AM
Saturday - Sunday: 24 Hours
This service is intended for emergency maintenance use only for the following conditions:
- Elevator Outages
- Water or gas leaks that cannot be controlled or stopped in common areas or within units that may affect other units
- Critical safety concerns
- Gate failure
- Building Fire Alarms
- Major damage to community property
- Community wide or building utility outage
- Trees down in area that could present a safety hazard
The service is not intended to be used for public emergencies that you would normally dial 911 unless the issue disrupts critical services to the community.
Items that are not considered critical:
- Animals on property or under buildings
- Lost keys to unit
- Gate remotes not working
- Recreation fobs not working
- Neighbor to Neighbor disputes
- Improper vehicle parking
- Light bulbs (unless major outage)
- Trees down in non-critical area
- Propane outage for grill
- Lost personal items such as jewelry or bikes
Please use your best judgment when deciding to use the after hours service as it could potentially incur charges for after hours response of technicians and staff. If charges are incurred and it is determined that it is due to an issue that is not an SLCA responsibility, charges may be assessed to the unit owner placing the call.